Uber Cuts 10% of Customer Service Staff in AI Efficiency Push

Uber cut 10% of its customer service jobs on Wednesday, marking the first time the company has tied layoffs directly to an artificial intelligence (AI) efficiency push. The reductions hit Uber’s community operations team. Remote workers on the team were also told to relocate to a hub office under the company’s return-to-office mandate. Why Uber The post Uber Cuts 10% of Customer Servic